Common Questions
Biolytes
Biolytes is a household water system designed to turn everyday drinking water into a more complete daily hydration experience.
In Singapore, tap water is already safe for direct consumption. Biolytes is therefore not positioned by creating fear about unsafe tap water. Instead, Biolytes is designed for households that want more than basic drinking water, with multi-stage treatment, UV technology, ionic calcium mineral enhancement, and convenient hot, cold and room-temperature dispensing in one system.
Unlike a standard dispenser that mainly provides water at different temperatures, or a basic filter that mainly focuses on filtration, Biolytes brings together water treatment, mineral enhancement, dispensing convenience, local servicing and ongoing support.
Designed and assembled in Korea, Biolytes is created for families who value:
Biolytes is not just about drinking water. It is about making one of the most repeated daily habits in the household more convenient, more intentional and better supported.
With proper installation, regular maintenance, timely filter replacement and local service support from Bio-Globe Singapore, customers can enjoy a more complete household water system experience beyond the product itself.
In Singapore, tap water is already safe to drink directly from the tap. Biolytes is therefore not positioned as a product that makes unsafe water safe.
The value of Biolytes is in creating a more complete everyday water experience for the household.
For many families, drinking water is not only about safety. It is also about convenience, consistency, mineral characteristics, daily habits and long-term support.
Biolytes brings together multi-stage treatment, UV technology, ionic calcium mineral enhancement, and hot, cold and room-temperature dispensing in one household system.
Calcium is an essential mineral that is important throughout life. In water, dissolved calcium exists in ionic form. Biolytes' mineral-enhancement stage introduces ionic calcium minerals into the treated water, giving everyday drinking water added mineral character as part of daily hydration.
Through product education, proper installation, timely filter replacement and local follow-up, Bio-Globe Singapore supports customers beyond the product itself. This allows families to enjoy Biolytes as a guided household water system, not just a one-time appliance purchase.
Biolytes is suitable for families who already trust Singapore's water quality, but still want an enhanced, convenient and more thoughtfully supported way to enjoy drinking water at home.
Biolytes provides mineral-enhanced drinking water with alkaline characteristics as part of its household water system.
However, Biolytes is not positioned as a pH-only alkaline water product. Many alkaline water products focus mainly on the alkaline pH number, while alkaline ionisers generally use electrolysis to adjust pH by separating water into alkaline and acidic streams.
Biolytes takes a more complete approach. It combines multi-stage water treatment, hollow-fibre membrane filtration, UV technology, ionic calcium mineral enhancement, and hot, cold and room-temperature dispensing within one system.
The ionic calcium mineral stage gives the treated water added mineral character, so the value is not only in alkalinity, but also in mineral enhancement, convenience, servicing and long-term household support.
The actual pH may vary depending on source water, usage, system condition and maintenance. Biolytes should therefore be understood as a mineral-enhanced household water system with alkaline characteristics, not as a medical treatment or a product that changes the body's pH.
Calcium is an essential mineral that is important throughout life.
For children and teenagers, calcium supports the normal development of bones and teeth as the body grows. For adults and older individuals, getting enough calcium remains important for maintaining bone health over time. Calcium also supports normal muscle function, nerve signalling, blood clotting and other important body functions.
Most of the body's calcium is stored in the bones and teeth, where it supports their structure and strength. The remaining calcium is found in the blood and other tissues, where it is involved in normal body functions.
When calcium dissolves in water, it separates into calcium ions. This dissolved form is commonly referred to as ionic calcium. In the context of drinking water, this is meaningful because minerals in water are already present in dissolved form.
Biolytes includes a mineral-enhancement stage that introduces ionic calcium minerals into the treated water. This gives the water added mineral character and allows everyday drinking water to contribute to overall mineral intake as part of a balanced lifestyle.
Biolytes should not be seen as a replacement for calcium-rich foods, a balanced diet, supplements where needed, or professional healthcare advice.
The calcium ion ceramic material used in Biolytes has been tested by SGS for specified heavy metals, with results reported as non-detectable or below the relevant reporting limits.
This supports the material's safety profile for its intended use within the Biolytes mineral-enhancement stage.
The ionic calcium minerals introduced by Biolytes are part of the water's mineral character. They are already dissolved in water and consumed naturally through daily hydration, not as a separate concentrated supplement intake.
Calcium from drinking water should be understood as part of overall mineral intake. Drinking water can contribute to mineral intake, while calcium itself remains an essential mineral for normal body functions.
As with any household water system, proper installation, regular maintenance and timely filter replacement remain important to support safe and consistent everyday use.
In Singapore, tap water is already safe to drink directly from the tap and does not require additional filtration for safety.
That is why Biolytes is not positioned by creating fear about unsafe tap water. Instead, Biolytes is designed for households that want a more complete everyday water experience, with multi-stage treatment, UV technology, ionic calcium mineral enhancement, hot, cold and room-temperature dispensing, proper servicing and long-term support.
Basic filtration systems
Basic filters mainly focus on reducing selected substances from incoming tap water. In Singapore, this is not generally needed for drinking-water safety, because tap water is already safe for direct consumption. The usefulness of a basic filter therefore depends on the household's preference, the filter type, system design, usage and timely filter replacement.
Reverse osmosis systems
Reverse osmosis systems use a membrane to reduce a broad range of dissolved substances, including many dissolved minerals. Without a remineralisation stage, the treated water is usually very low in mineral content.
Alkaline ionisers
Alkaline ionisers use electrolysis to separate water into alkaline and acidic streams. Their main emphasis is usually pH adjustment and ionisation. The final pH and mineral profile depend on the source water, machine setting, system condition and maintenance. After dispensing, the intended alkaline pH may also drop if the water is stored too long or exposed to air, meaning the water may no longer remain at the intended alkaline level.
Biolytes
Biolytes combines multi-stage water treatment, hollow-fibre membrane filtration, UV technology, ionic calcium mineral enhancement, and hot, cold and room-temperature dispensing within one household system.
Instead of focusing only on filtration, reverse osmosis, or temporary pH adjustment, Biolytes focuses on a balanced daily-use approach:
- Convenient access to hot, cold and room-temperature water
- Ionic calcium mineral enhancement for added mineral character
- UV technology as part of the system design
- Better support for consistent daily hydration habits
- Proper servicing and long-term household support
Biolytes is therefore not just a filter or dispenser. It is a complete household water system designed for families who already trust Singapore's water quality, but want drinking water to be more convenient, mineral-enhanced and well-supported as part of everyday living.
Customers who do not have a Bio-Globe representative assisting them may contact helpdesk@bio-globe.com.sg for assistance.
Both the Biolytes S1 and S3 provide the same core Biolytes functions, including multi-stage water treatment, UV technology, ionic calcium mineral enhancement, and hot, cold and room-temperature dispensing.
The main difference lies in how the two models are operated.
Biolytes S1
- Physical push-lever controls
- Separate dispensing outlets
- Straightforward operation that may be more familiar to families who prefer conventional controls or are less accustomed to touchscreens
Biolytes S3
- Touchscreen operation
- Integrated dispensing interface
- Designed for customers who prefer a digital, touch-based operating experience
The models also differ in their dimensions and internal water-storage capacities. However, the choice between the S1 and S3 is mainly based on the household's preferred operating style, available installation space and daily usage needs, not a difference in their core water-treatment functions.
BMAG
BMAG SleepTech is a wellness-focused sleep system designed to turn everyday rest into a more intentional part of daily living.
Sleep is something we already do every day. BMAG SleepTech is built on the idea that the sleeping environment should not only be comfortable, but also thoughtfully designed to support relaxation, circulation-focused wellness and daily recovery routines.
Placed over a suitable existing mattress and used with a bedsheet over it, BMAG SleepTech creates a comfortable sleeping surface that incorporates integrated magnetic elements, far-infrared material features, negative-ion material features, germanium-related material features and a silver-threaded brocade surface.
Instead of adding another complicated wellness routine into the day, BMAG SleepTech works through one of the most natural routines people already have: rest.
There is no electricity required during use, no device to wear and no complicated operation. Customers simply rest on it as part of normal sleep.
BMAG SleepTech is suitable for individuals and families who want their rest environment to feel more supportive, more intentional and better aligned with a wellness lifestyle.
It can also be used as part of Bio-Globe Singapore's guided wellness journey, together with Body Analysis / wellness review, suitable lifestyle awareness and external medical checks where appropriate.
BMAG SleepTech is designed for customers who want to make their sleep environment more comfortable, more purposeful and more wellness-focused.
Its key value is that it supports wellness through something people already do every night: rest.
BMAG SleepTech is designed around magnetic wellness principles and selected material features that are commonly associated in wellness practice with comfort, relaxation, warmth, circulation support and daily recovery routines.
Key benefits include:
- Supports a more comfortable rest environment
- Supports relaxation as part of daily rest
- Supports circulation-focused wellness routines
- Supports daily recovery routines after long or demanding days
- Helps turn normal sleep time into a more intentional wellness habit
- Provides passive use during normal sleep
- Requires no electricity during use
- Requires no charging, batteries or complicated operation
- Suitable for long-term household use
The benefit is not only in one single feature. It is in how the features are brought together into a sleeping surface that can be used consistently every night.
Because BMAG SleepTech is used during rest, its value comes from consistency. A product used every night can become part of the household's long-term wellness environment, not just a one-time purchase.
BMAG SleepTech is for people who value rest, relaxation, circulation support, recovery routines and long-term self-care as part of everyday living.
BMAG SleepTech combines several carefully selected material and design features to create its specialised sleeping surface.
These include:
- Integrated magnetic elements
- Far-infrared reflective materials
- Negative-ion material features
- Germanium-related material features
- Silver-threaded brocade surface
- Antibacterial and anti-dust-mite material features
- Cushioning and protective layers for everyday sleeping use
Magnetic wellness and related material technologies are often discussed in relation to comfort, warmth, relaxation, circulation support and recovery-focused routines.
BMAG SleepTech brings these features together into one sleeping surface, so customers do not need to use multiple separate wellness products during rest.
The purpose is simple: to make the place where you rest every night feel more comfortable, more complete and more aligned with a wellness lifestyle.
No. BMAG SleepTech does not require electricity during use and does not require any special routine.
Once placed correctly over a suitable mattress and used with a bedsheet over it, it can be used as part of normal sleep.
This is one of BMAG SleepTech's strongest practical advantages. Customers do not need to switch anything on, charge a device, wear equipment or follow complicated steps before resting.
Many wellness habits require time and discipline. BMAG SleepTech is different because it fits into a routine that already exists: sleeping.
For individuals and families, this makes BMAG SleepTech practical for long-term daily use.
BMAG SleepTech is designed as a long-term wellness product for everyday household use.
Because it is used during normal rest without electricity, charging, batteries or complicated operation, it can become part of the customer's nightly routine over the long term when used and cared for properly.
Unlike short-life wellness gadgets that depend on electronics, charging cycles or frequent replacement, BMAG SleepTech is designed to fit naturally into the home rest environment.
For customers, the value is not only in one-time use. It is in having a wellness-focused sleep system that can support the household's rest environment consistently over many years.
Customers should follow the usage and care instructions provided by Bio-Globe Singapore to keep the product in good condition.
The right BMAG SleepTech model depends on your mattress size, sleeping arrangement and desired coverage.
All three models share the same core wellness-focused design and material features. The main differences are size, sleeping coverage and number of integrated magnetic elements.
Standard Single
- Dimensions: 182 cm x 91 cm
- Integrated magnetic elements: 250
- Suitable for one person and a standard single-bed setup
Deluxe Queen
- Dimensions: 198 cm x 147 cm
- Integrated magnetic elements: 400
- Suitable for a queen-sized bed and commonly used by individuals or couples
Supreme King
- Dimensions: 198 cm x 190 cm
- Integrated magnetic elements: 500
- Suitable for a king-sized bed and provides the widest sleeping coverage in the range
Customers should confirm their mattress dimensions before ordering to ensure the most suitable fit.
Customers who are unsure about size, placement or suitability may speak with the Bio-Globe representative or Wellness Representative who assisted with their purchase for guidance before ordering.
BMAG SleepTech is designed as a wellness product for everyday rest and household use.
Customers with pacemakers, electronic implants or other implanted electronic medical devices should seek professional advice before using products with magnetic features.
BMAG SleepTech should be used as intended and placed properly over a suitable mattress, with a clean bedsheet placed over it during normal use.
For customers who want a more complete wellness journey, Bio-Globe Singapore recommends using BMAG SleepTech together with proper product guidance, Body Analysis / wellness review, suitable lifestyle awareness and external medical checks where appropriate.
This allows customers to build their wellness journey with better understanding, responsible follow-up and appropriate support, instead of relying on any single product alone.
Individual experiences may vary. BMAG SleepTech is a wellness product and is not intended to diagnose, treat, cure or prevent any medical condition.
Servicing & Maintenance
Biolytes installation and servicing should only be handled by Bio-Globe Singapore's service team or appointed service personnel.
This is important because Biolytes is a household water system that involves water connection, dispensing functions, filter stages and system maintenance. Proper installation and servicing help support safe use, stable performance and long-term product care.
Customers should not install, dismantle, modify or service the system on their own, or engage unauthorised third parties to do so. Unauthorised installation, repair, modification or servicing may affect warranty coverage and future service support.
For installation, servicing or product-support matters, customers should contact the Bio-Globe representative or Wellness Representative who assisted with their purchase first, as this is usually the fastest support route.
If customers are unable to reach their representative, they may email:
helpdesk@bio-globe.com.sg
Please note that email enquiries may take longer to respond to compared with direct support through a representative.
Biolytes filters are managed through Bio-Globe Singapore's Annual Servicing Program.
During servicing, the required filters and mineral-related components will be checked and changed accordingly based on the service year, system condition and mineral level. This helps support consistent water quality, proper system performance and a better long-term drinking-water experience for the household.
As part of the servicing process, service personnel will conduct pH testing before and after servicing where applicable. This gives customers a clearer understanding of the system condition before and after maintenance.
Regular servicing is important because Biolytes is a household water system used for daily drinking-water needs. If servicing is not carried out regularly or according to the required schedule, it may affect system performance, warranty coverage and future service support.
Customers should contact the Bio-Globe representative or Wellness Representative who assisted with their purchase first for servicing arrangements. If they are unable to reach their representative, they may email:
helpdesk@bio-globe.com.sg
Please note that email enquiries may take longer to respond to compared with direct support through a representative.
Biolytes comes with a standard 1-year warranty.
Customers may have the option to extend the warranty coverage up to a total of 3 years, subject to the applicable warranty extension terms and purchase arrangement.
From time to time, Bio-Globe Singapore may also offer the 2-year warranty extension as a promotional benefit for eligible purchases. Where this promotional extension is granted, customers can enjoy total warranty coverage of up to 3 years without paying the usual warranty extension fee.
This extended warranty is a valuable added benefit for eligible customers and gives households greater confidence and support when using Biolytes as a long-term drinking-water system.
Warranty coverage is subject to the applicable purchase terms, proper product use, authorised installation and servicing, and regular servicing being completed on time.
Customers should not install, dismantle, modify, repair or service the system on their own, or engage unauthorised third parties to do so. Unauthorised installation, repair, modification or servicing may affect warranty coverage and future service support.
Customers are encouraged to keep their servicing schedule up to date so that Biolytes can continue to be properly maintained and supported over the long term.
If your Biolytes system has an issue, please contact the Bio-Globe representative or Wellness Representative who assisted with your purchase first for assistance.
To help us support you more efficiently, please provide:
- Your name
- Contact number
- Product model
- Installation address
- Short description of the issue
- Photos or videos of the issue where possible
If there is water leakage, unusual noise, power issue, heating or cooling concern, or anything that appears unsafe, customers should stop using the affected function and wait for further advice.
For water leakage, customers may switch off the machine and close the water supply valve where needed, before contacting their representative or Bio-Globe Singapore for support.
Customers should not dismantle, repair, modify or engage unauthorised third parties to service the system on their own. Unauthorised repair, modification or servicing may affect warranty coverage and future service support.
If customers are unable to reach their representative, they may email:
helpdesk@bio-globe.com.sg
Please note that email enquiries may take longer to respond to compared with direct support through a representative.
After-sales support charges depend on the product, service request, warranty status, servicing arrangement and whether any filters, parts or replacement items are required.
For Biolytes, support may involve installation matters, annual servicing, filter replacement, pH testing during servicing where applicable, system checking, parts replacement or repair support.
For BMAG SleepTech and other BMAG wellness products, support may involve product usage guidance, placement advice, care instructions, product checking or replacement-related enquiries where applicable.
Some support may be covered under warranty or an existing servicing arrangement, while filter replacement, consumable items, out-of-warranty support, replacement parts, additional service visits or cases caused by unauthorised handling may be chargeable.
Customers should contact the Bio-Globe representative or Wellness Representative who assisted with their purchase first for the most accurate advice on the applicable charges before arranging service.
If customers are unable to reach their representative, they may email:
helpdesk@bio-globe.com.sg
Please include your name, contact number, product model and a short description of the support needed.
BMAG SleepTech should be used and cared for according to the product guidance provided by Bio-Globe Singapore.
As a wellness-focused sleep system, it should be placed properly over a suitable mattress and used as intended during normal rest. A clean bedsheet should be placed over BMAG SleepTech during use for comfort, hygiene and product care.
Customers should avoid folding, bending, cutting, soaking, machine washing or exposing the product to conditions that may damage its structure or material layers.
To keep BMAG SleepTech in good condition, customers should:
- Place it properly over a suitable mattress
- Use a clean bedsheet over it during normal sleep
- Keep it clean and dry
- Avoid rough handling
- Avoid sharp objects near the product
- Avoid soaking or machine washing the product
- Follow the usage and care instructions provided
- Contact Bio-Globe Singapore if unsure about cleaning or handling
Proper care helps preserve the product condition and supports long-term household use.
Customers who already have a Bio-Globe representative or Wellness Representative assisting them should contact that person first. This is usually the fastest support route because the representative can understand the customer's purchase, product situation and service needs more directly.
Customers who are unable to reach their representative may email:
helpdesk@bio-globe.com.sg
Please include your name, contact number, product model and a short description of the support needed.
Bio-Globe Singapore will assist with the enquiry or direct it to the appropriate support channel where necessary. Email enquiries may take longer to respond to compared with direct support through a representative.
Order / Payment
Orders are usually placed through a Bio-Globe representative after the product, package or purchase arrangement has been explained.
This guided approach helps customers understand the product properly before purchase, including model selection, package details, servicing requirements, warranty coverage, promotional entitlements and any applicable delivery or installation arrangement.
Where official online order or payment channels are available, customers may use them to submit order details or complete payment after the purchase arrangement has been explained or confirmed.
Customers who do not have a Bio-Globe representative assisting them may submit an enquiry through the Contact Us page or email:
helpdesk@bio-globe.com.sg
Bio-Globe Singapore will assist with the enquiry or direct it to the appropriate support channel where necessary.
The Order / Payment page is provided as an official channel for customers to submit order details, confirm purchase information or complete payment through approved Bio-Globe Singapore payment arrangements.
It is designed to support convenient and proper order processing, while still keeping Bio-Globe Singapore's guided customer approach.
For products such as Biolytes, BMAG SleepTech and other wellness solutions, customers are encouraged to understand the product, package, warranty, servicing arrangement and any applicable promotion before placing an order or making payment.
Customers should ensure that all details are correct before submission, including product model, quantity, package selection, promotion, customer information, delivery or installation address and payment amount.
Customers are encouraged to order through a Bio-Globe representative where possible.
Bio-Globe products are not ordinary click-and-buy items. Some products may involve model selection, package arrangement, servicing requirements, warranty conditions, promotional entitlements, installation details, usage guidance or exchange / top-up options.
A Bio-Globe representative can help customers understand the product properly, select the most suitable option and check whether any eligible promotion, package benefit, warranty extension or approved exchange / top-up arrangement applies.
While Bio-Globe Singapore may provide official online order or payment channels for convenience, guided ordering through a Bio-Globe representative may help customers avoid mistakes and enjoy a more complete purchase experience.
Customers who do not have a Bio-Globe representative assisting them may submit an enquiry through the Contact Us page or email:
helpdesk@bio-globe.com.sg
Yes. Customers who do not have a Bio-Globe representative assisting them may submit an enquiry through the Contact Us page or email Bio-Globe Singapore for assistance.
For guided wellness products, Bio-Globe Singapore encourages customers to understand the product clearly before purchase. This is especially important where the product involves installation, servicing, warranty conditions, sizing, package selection or promotional entitlement.
After receiving the enquiry, Bio-Globe Singapore may assist the customer directly or direct the enquiry to the appropriate support channel.
Customers may email:
helpdesk@bio-globe.com.sg
Please include your name, contact number, product of interest and a short description of what you would like to enquire about.
Available payment methods may vary depending on the product, promotion, package arrangement and order channel.
Customers should refer to the official Order / Payment page, invoice or authorised payment instructions provided by Bio-Globe Singapore.
To avoid payment mistakes, customers should check that the payment amount, product selection, package details and customer information are correct before making payment.
Customers should not transfer payment to unknown third parties or unofficial accounts.
If unsure, customers should confirm with the Bio-Globe representative assisting them first. If they are unable to reach their representative, they may email:
helpdesk@bio-globe.com.sg
Bio-Globe Singapore may offer promotions, package arrangements or special purchase entitlements from time to time.
Promotions may differ depending on product type, purchase period, eligibility, package arrangement and stock availability. Some promotions may include special pricing, product bundles, warranty extension, complimentary items or approved exchange / top-up options.
All promotions are subject to the applicable terms and conditions at the time of purchase.
Where a customer is guided by a Bio-Globe representative or appointed Wellness Representative, the representative can explain the promotion clearly so that the customer understands what is included, what is optional and whether any top-up or exchange arrangement applies.
Customers are encouraged to confirm the promotion details before placing an order or making payment.
After making payment, customers should keep a copy of their payment record, receipt or transaction screenshot where applicable.
Customers should also ensure that their order details are correct, including:
- Full name
- Contact number
- Product model
- Selected package or promotion, if applicable
- Delivery or installation address
- Preferred installation or servicing arrangement, where applicable
For guided purchases, customers should update the Bio-Globe representative assisting them after payment so that the order can be followed up properly.
For online order or payment submissions, customers should follow the confirmation instructions shown on the Order / Payment page or in the order confirmation message.
If customers notice any mistake after payment, they should contact their representative or Bio-Globe Singapore as soon as possible.
Order changes or cancellations depend on the order status, product type, payment status, promotion terms, delivery arrangement and whether installation or servicing has already been scheduled or completed.
Customers should contact the Bio-Globe representative assisting them or Bio-Globe Singapore as soon as possible if they need to request a change or cancellation.
Once an order has been processed, delivered, installed, customised, reserved under a promotion or tied to a confirmed package arrangement, changes or cancellations may not always be possible.
Any approved change, cancellation, exchange or refund will be subject to Bio-Globe Singapore's applicable terms and conditions.
After an order is confirmed, Bio-Globe Singapore or the customer's Bio-Globe representative will follow up where necessary based on the product and order arrangement.
For Biolytes, this may include confirming the model, installation address, servicing arrangement and installation schedule.
For BMAG SleepTech or other BMAG wellness products, this may include confirming the product size, selected item, delivery or collection arrangement, and any applicable care or usage guidance.
For promotional packages or special purchase arrangements, Bio-Globe Singapore may also confirm the eligible items, exchange / top-up options or other applicable purchase details.
This helps ensure that customers receive the correct product, understand the next step and are properly supported after purchase.
Build With Us
Build With Us is Bio-Globe Singapore's business-building path for individuals who want to grow through wellness education, product sharing, customer service and long-term business development.
It is not only about selling a product. It is about learning how to understand customer needs, explain wellness solutions responsibly, provide follow-up support and build trust through real service.
Bio-Globe Business Builders may grow through product knowledge, communication, customer care, team support, leadership development, business exposure and personal growth.
For suitable Business Builders, the journey may also open the door to team building, organisation building, recognition, rewards and long-term income-building potential, subject to Bio-Globe Singapore's business framework and applicable requirements.
Business Builders who complete the required training or meet Bio-Globe Singapore's appointment requirements may also serve customers as Wellness Representatives, where applicable.
The best way to start is to speak with the Bio-Globe representative or Business Builder who introduced you.
Before starting, you should understand the company direction, product range, customer-care expectations, basic business responsibilities, training support and applicable business-building requirements.
This helps ensure that you are not joining blindly, but entering with proper understanding and the right mindset.
If you do not have an introducer, you may submit an enquiry through the Contact Us page or email:
helpdesk@bio-globe.com.sg
Bio-Globe Singapore will assist with the enquiry or direct it to the appropriate support channel where necessary.
No prior sales or wellness experience is required to begin, but the right attitude is important.
Bio-Globe Singapore values people who are willing to learn, serve customers properly, communicate responsibly and grow through consistent effort.
Product knowledge, sharing skills, customer follow-up and business understanding can be developed over time through guidance, training and practice.
What matters most is not whether someone starts with experience. What matters is whether the person is coachable, responsible and willing to do things properly.
Yes, this path may be suitable for working adults or individuals who want to start part-time, subject to eligibility, company requirements and personal commitment.
Bio-Globe Singapore currently has people from different life stages and backgrounds building with us, including working adults and individuals who begin alongside their existing responsibilities.
However, part-time does not mean no effort. Building with Bio-Globe Singapore still requires learning, follow-up, responsibility and consistency.
Some people start small while learning the products, understanding the system and building confidence. Over time, those who are serious can grow further through customer service, product education, team support and responsible business building.
This path can be flexible, but it should still be treated seriously. It is suitable for people who want meaningful growth, but are realistic enough to understand that results require action.
Building with Bio-Globe Singapore can provide more than product income alone.
Business Builders may gain exposure in areas such as wellness education, customer service, communication, presentation, event participation, team support, leadership development and long-term business-building experience.
This path can help individuals build confidence, improve people skills, develop a stronger personal profile and gain practical experience in a people-based business environment.
For suitable Business Builders, the journey may also open exposure to team building, leadership development and organisation-building experience.
For those who are serious and consistent, the journey may create opportunities for recognition, rewards, business growth and long-term income-building potential.
Results will differ from person to person and depend on effort, learning, customer trust, service quality, teamwork, leadership ability and responsible business activity.
Yes, there may be income and reward potential for Business Builders who build responsibly and meet the applicable company requirements.
Potential rewards may come through real product sharing, customer service, repeat customer relationships, team development, leadership growth and other applicable business-building activities under Bio-Globe Singapore's business framework.
For Business Builders who grow beyond personal sales, there may also be organisation-building potential, where they learn to guide others, support a team and develop leadership capacity over time.
However, income is not guaranteed. This is not a passive income promise where results happen without effort.
Sustainable growth should come from product understanding, proper guidance, consistent action, customer trust, team culture, leadership responsibility and long-term service.
Bio-Globe Singapore does not believe in empty hype, exaggerated promises or rewards without responsibility.
Yes. For Business Builders who are serious, consistent and able to serve responsibly, Bio-Globe Singapore can also be a team-building and organisation-building path.
This means the journey may grow beyond personal product sharing. Business Builders may have the opportunity to guide new people, support team members, develop leadership skills and build a stronger organisation over time, subject to Bio-Globe Singapore's business framework, training requirements and applicable qualification criteria.
Team building should not be treated as simply recruiting people. A proper organisation is built through product knowledge, customer trust, responsible guidance, team culture, follow-up, leadership example and long-term consistency.
For those who are willing to grow, this path can provide practical exposure in people development, communication, leadership, event participation, recognition, business planning and organisation growth.
Bio-Globe Singapore believes that leadership should be earned through responsibility, service and the ability to help others grow properly.
Bio-Globe Singapore supports Business Builders through product education, guidance, training and customer-care systems.
Support may include:
- Product knowledge
- Wellness education
- Sharing and presentation guidance
- Customer follow-up guidance
- Servicing and after-sales support coordination
- Promotion and package explanation
- Basic business-building guidance
- Event exposure and recognition opportunities
- Team support and leadership development where applicable
The goal is not only to help people sell products. The goal is to help people understand the value of the products, serve customers responsibly and grow with better clarity over time.
Bio-Globe Singapore believes that business growth should be built through learning, service, trust and long-term responsibility.
A Wellness Representative is a customer-facing role for individuals who have completed the required training or are appointed by Bio-Globe Singapore to provide product guidance and customer support, where applicable.
Not every new Business Builder is automatically a Wellness Representative.
This helps protect service quality and ensures that customers receive guidance from individuals who have suitable product understanding, customer-care awareness and company support.
Bio-Globe Singapore believes that wellness guidance should be handled responsibly, especially when customers are choosing products for long-term household or lifestyle use.
No. Build With Us is not a get-rich-quick opportunity.
Bio-Globe Singapore does not believe in shortcut success, empty hype or rewards without effort.
This path requires learning, consistency, communication, customer service and responsibility. Sustainable growth should come from real product value, proper guidance, responsible sharing, customer trust, team culture and leadership development over time.
People who are only looking for quick rewards without effort may not be suitable for this path.
This path is suitable for people who are willing to learn, serve, improve and take responsibility for their own growth.
It may be suitable for individuals who:
- Value wellness and meaningful products
- Are willing to learn product knowledge
- Can communicate with sincerity
- Are open to guidance and feedback
- Want personal growth and business exposure
- Are willing to follow up with customers responsibly
- Are interested in team building and leadership development
- Understand that trust is built through consistent action
- Want to build long-term value, not short-term hype
Bio-Globe Singapore welcomes people with heart, discipline and a willingness to grow. Experience can be developed, but attitude and responsibility must come from the person.
This path may not be suitable for people who expect rewards without effort, refuse to learn, avoid responsibility or only want shortcuts.
Bio-Globe Singapore's Build With Us path involves real products, real customers, real follow-up and real leadership responsibility. It requires communication, service, patience and personal growth.
People who are unwilling to be coached, unwilling to improve, unwilling to serve customers properly or unwilling to support team culture may find this path unsuitable.
This is not a path for those who only want benefits without responsibility. It is for people who are prepared to learn, act, serve, lead and grow.
Company / General
Bio-Globe Singapore is an education-led wellness company that provides guided wellness solutions, product education, customer support and business-building opportunities.
Our work focuses on helping individuals and families understand practical wellness areas such as hydration, rest, recovery, circulation support, mineral balance and daily lifestyle awareness.
Bio-Globe Singapore does not simply sell products as one-time items. We aim to support customers through product understanding, guided recommendations, servicing support, follow-up care and long-term customer relationships.
We also provide a Build With Us path for individuals who want to grow through wellness education, customer service, product sharing, team support and responsible business development.
Bio-Globe Singapore is a wellness company supported by meaningful products, education and guided customer care.
Products are an important part of what we do, but they are not the whole journey. Our focus is on helping customers understand how suitable wellness solutions can fit into daily living, household needs and long-term lifestyle awareness.
This includes product education, usage guidance, servicing support, Body Analysis / wellness review where applicable, and follow-up support through Bio-Globe representatives or appointed Wellness Representatives.
In this way, Bio-Globe Singapore is not just a product seller. We are building a guided wellness ecosystem where products, education, service and people grow together.
Bio-Globe Singapore focuses on guided wellness, not random product selling.
We believe customers should understand what they are choosing, why it may be suitable, how to use it properly and what support is available after purchase.
Our difference is in combining:
- Practical wellness education
- Complementary wellness perspectives
- Product guidance
- Body Analysis / wellness review where applicable
- Servicing and after-sales support
- Long-term customer follow-up
- Responsible business-building culture
We respect both modern wellness understanding and complementary wellness approaches. Wellness is not only about reacting when something goes wrong. It is also about awareness, daily habits, balance, prevention-minded living and consistent care over time.
Bio-Globe Singapore's goal is to help customers and Business Builders grow with clarity, trust and long-term responsibility.
Yes, office visits are by appointment only.
Bio-Globe Singapore is not operated as a normal walk-in retail shop. Many customer discussions involve product explanation, wellness education, order guidance, servicing matters, Body Analysis / wellness review or business-building enquiries.
An appointment helps ensure that the right person is available to assist you properly.
Customers should contact the Bio-Globe representative who assisted them first. If you do not have a representative assisting you, you may submit an enquiry through the Contact Us page or email:
helpdesk@bio-globe.com.sg
If you do not have a Bio-Globe representative assisting you, you may submit an enquiry through the Contact Us page or email:
helpdesk@bio-globe.com.sg
Please include your name, contact number and the purpose of your enquiry, such as product enquiry, servicing support, order / payment matter, Build With Us enquiry or general assistance.
Bio-Globe Singapore will assist with the enquiry or direct it to the appropriate support channel where necessary.
Bio-Globe Singapore's guided wellness approach means customers are supported with education, product understanding, practical guidance and suitable follow-up, instead of being left to choose products blindly.
This may include understanding the customer's needs, explaining suitable wellness solutions, providing usage guidance, arranging servicing support where needed, and offering Body Analysis / wellness review where applicable.
Our approach also respects complementary wellness thinking, including body balance, daily habits, circulation support, rest quality, hydration, mineral awareness and lifestyle routines.
The purpose is to help customers build better wellness awareness and make more informed choices as part of everyday living.
Bio-Globe Singapore believes wellness should be practical, guided and responsible.
No. Bio-Globe Singapore does not provide medical diagnosis, medical treatment or medical advice.
Our wellness solutions, product education, Body Analysis / wellness review and complementary wellness guidance are intended to support wellness awareness, lifestyle understanding and informed product use.
They are not a replacement for professional medical consultation, diagnosis, treatment or prescribed healthcare.
Customers with medical conditions, serious symptoms, implanted electronic medical devices, ongoing medical treatment or specific health concerns should seek advice from a qualified healthcare professional where appropriate.
Bio-Globe Singapore believes in a responsible wellness journey. Complementary wellness support and medical care do not need to oppose each other. Where needed, customers should use both wisely, with proper understanding and suitable professional guidance.
Warranty & Product Support
Product warranties are activated automatically once the purchase and, where applicable, installation are verified in Bio-Globe’s records. No separate warranty registration is required.
No. A separate warranty registration is not required when the purchase is properly submitted and verified in Bio-Globe’s records. For Biolytes, the installation must also be recorded.
Yes. These purchases are covered once the order has been submitted into Bio-Globe’s system and the payment has been verified. An unverified submission does not activate warranty coverage.
For Biolytes, the warranty begins from the installation date recorded by Bio-Globe or its authorised installer. For BMAG Sleeptech and BMAG Jewelry Series products, the warranty begins from the purchase date recorded in Bio-Globe’s verified order records.
The standard Biolytes warranty covers approved replacement parts for verified manufacturing defects for one year, or 365 days, from the recorded installation date. An additional two-year extended warranty applies only where it is expressly included in the customer’s purchase package, promotion, invoice or order confirmation. Labour, servicing, removal and reinstallation charges are not included unless expressly stated otherwise.
Eligible BMAG Sleeptech products include a two-year warranty against verified defects in workmanship and materials, together with a twenty-year assurance that magnetic performance will remain at 550 gauss or above, subject to proper use, care and the full Warranty Terms.
Eligible BMAG Jewelry Series products include a one-year warranty against verified manufacturing defects in workmanship and assembly. Normal wear, cosmetic changes, plating wear, impact damage, misuse and improper care are not covered.
Warranty generally does not cover normal wear and tear, consumables, cosmetic deterioration, misuse, accident, negligence, unauthorised modification or repair, damage caused by improper handling or care, and issues unrelated to a verified product defect. Product-specific exclusions are stated in the full Warranty Terms below.
Coverage depends on the product and the approved warranty resolution. The Biolytes warranty generally covers approved replacement parts only unless otherwise stated. Transportation, delivery, collection, labour, servicing and handling charges may be payable by the customer where they are not expressly included. Bio-Globe will advise on applicable arrangements before proceeding where reasonably practicable.
Contact Bio-Globe or the Service Agent who assisted with the purchase. Provide your name, contact details, order number or proof of purchase where available, product details, a description of the issue, and photographs or videos where reasonably requested. Bio-Globe may require inspection or testing before approving a claim.
Warranty is provided to the original purchaser recorded in Bio-Globe’s verified records and is not automatically transferable. Bio-Globe may consider a transfer request at its discretion, subject to verification of the purchase, product condition and any relevant servicing records.
Open the relevant section below: View Full Biolytes Warranty Terms, View Full BMAG Sleeptech Warranty Terms, or View Full BMAG Jewelry Series Warranty Terms.
Biolytes Warranty Terms
These Warranty Terms apply to eligible Biolytes water enhancement systems purchased directly from Bio-Globe Singapore Private Limited (“Bio-Globe”) or through its authorised sales channels.
These Warranty Terms should be read together with Bio-Globe’s Terms & Conditions and Return, Exchange & Refund Policy.
The warranty period and core coverage described below reflect Bio-Globe’s established product warranty. For purchases made before these Warranty Terms were published on the website, the warranty period and coverage provided at the time of purchase remain applicable. These updated Warranty Terms clarify Bio-Globe’s current warranty administration and claims process and do not reduce any existing warranty coverage previously granted to the customer.
No separate warranty registration is required where the purchase and installation are properly recorded and verified in Bio-Globe’s system.
The warranty begins from the installation date recorded by Bio-Globe or its authorised installer.
Cash, bank-transfer and manually submitted orders must be verified as paid before warranty coverage becomes active.
Where Bio-Globe is unable to verify the purchase or installation from its records, the customer may be required to provide an invoice, receipt, order confirmation, serial number or other reasonable proof of purchase and installation.
The standard Biolytes warranty is valid for one year, or 365 days, from the recorded installation date.
An additional two-year extended warranty applies only where it is expressly included in the customer’s purchase package, promotion, invoice, order confirmation or other written confirmation issued by Bio-Globe.
Where the extended warranty applies, the total warranty period will be three years from the recorded installation date.
Bio-Globe’s verified order records will determine whether the standard or extended warranty applies.
During the applicable warranty period, Bio-Globe will provide replacement parts for components confirmed to have failed because of a manufacturing defect.
Replacement parts supplied under an approved warranty claim will remain covered only for the unexpired balance of the original warranty period. The replacement of a part does not restart or extend the original warranty period.
Standard local delivery of approved replacement parts will be provided where reasonably required. Expedited, upgraded or specially arranged delivery may be chargeable.
Parts removed or replaced under an approved warranty claim may become the property of Bio-Globe.
Unless expressly included in the applicable purchase package or confirmed by Bio-Globe in writing, the warranty covers approved replacement parts only.
The warranty does not include charges associated with:
- Inspection or diagnosis;
- On-site attendance;
- Labour for servicing or repair;
- Removal of defective components;
- Installation or reinstallation of replacement parts;
- Transportation or relocation of the system;
- Additional plumbing, electrical or site work; or
- Work falling outside the original basic installation scope.
Where reasonably practicable, Bio-Globe will inform the customer of applicable charges before proceeding.
Continued warranty coverage is conditional upon the customer following Bio-Globe’s recommended:
- Servicing schedule;
- Maintenance and inspection requirements;
- Filter replacement schedule;
- Product-use instructions; and
- Installation and operating requirements.
Failure to follow these requirements may result in warranty coverage being suspended, limited or declined where the failure caused, contributed to or affected the reported issue.
Bio-Globe may request servicing, maintenance and filter-replacement records when assessing a warranty claim.
- Normal wear and tear;
- Filters, consumables and parts replaced during routine servicing;
- Cosmetic deterioration that does not affect normal operation;
- Misuse, abuse, accident, negligence or improper handling;
- Damage caused by fire, flood, lightning, pest activity, power irregularities, unsuitable water conditions or other events beyond Bio-Globe’s reasonable control;
- Failure to install, operate or maintain the system according to the applicable instructions;
- Damage caused by attachments, modifications or equipment not supplied or authorised by Bio-Globe;
- Installation, servicing, repair or replacement parts provided by an unauthorised third party;
- Damage arising from unauthorised removal, transportation, relocation or reinstallation;
- Damage caused by unsuitable plumbing, water pressure, electrical supply or site conditions;
- Products whose serial numbers or identification marks have been removed or altered;
- Products obtained through unauthorised or illegitimate sales channels; or
- Issues unrelated to a manufacturing defect.
Customers should contact Bio-Globe before moving or relocating a Biolytes system.
Damage arising from unauthorised removal, transportation, relocation or reinstallation is not covered.
Where Bio-Globe or its authorised service provider carries out the relocation, inspection, transportation, installation and other applicable charges may apply.
The customer should contact Bio-Globe or the Service Agent who assisted with the purchase and provide:
- Customer name and contact details;
- Order number, invoice or receipt where available;
- Product model and serial number where applicable;
- Installation address and installation date;
- A description of the reported issue;
- Photographs or videos where reasonably requested; and
- Relevant servicing, maintenance and filter-replacement information.
Bio-Globe may inspect or test the system before approving a claim.
The customer must provide reasonable access to the system and should not dismantle, alter or arrange unauthorised repairs while the claim is being assessed.
Where a claim is approved, Bio-Globe may, acting reasonably:
- Supply the affected replacement part;
- Arrange repair or servicing;
- Replace the affected component; or
- Provide another appropriate technical resolution.
The appropriate resolution will depend on the nature of the defect, availability of parts, age of the system and other relevant circumstances.
The warranty is provided to the original purchaser recorded in Bio-Globe’s verified records and is not automatically transferable.
Bio-Globe may consider a transfer request at its discretion, subject to verification of the original purchase, product condition and servicing records.
Bio-Globe may, at its discretion, provide assistance, discounts, replacement parts, servicing support or another solution beyond the strict scope of these Warranty Terms.
Any such assistance is provided as goodwill and does not create an ongoing entitlement or establish a precedent for future claims.
No Service Agent, distributor, installer or other person may vary these Warranty Terms or make additional binding warranty promises unless expressly authorised by Bio-Globe in writing.
Bio-Globe will determine, acting reasonably and based on the available evidence, whether a claim falls within the applicable warranty.
These Warranty Terms do not limit any rights or remedies that cannot lawfully be excluded under applicable Singapore law.
BMAG Sleeptech Warranty Terms
These Warranty Terms apply to eligible BMAG Sleeptech products purchased directly from Bio-Globe Singapore Private Limited (“Bio-Globe”) or through its authorised sales channels.
These Warranty Terms should be read together with Bio-Globe’s Terms & Conditions and Return, Exchange & Refund Policy.
The applicable product must be identified as a BMAG Sleeptech product in the customer’s invoice, order confirmation or Bio-Globe’s verified records.
The warranty period and core coverage described below reflect Bio-Globe’s established product warranty. For purchases made before these Warranty Terms were published on the website, the warranty period and coverage provided at the time of purchase remain applicable. These updated Warranty Terms clarify Bio-Globe’s current warranty administration and claims process and do not reduce any existing warranty coverage previously granted to the customer.
No separate warranty registration is required where the purchase is properly recorded and verified in Bio-Globe’s system.
The warranty begins from the purchase date recorded in Bio-Globe’s verified order records.
Cash, bank-transfer and manually submitted orders must be verified as paid before warranty coverage becomes active.
Where Bio-Globe is unable to verify the purchase from its records, the customer may be required to provide an invoice, receipt, order confirmation, product identification or other reasonable proof of purchase.
Eligible BMAG Sleeptech products are covered for two years from the recorded purchase date against verified defects in workmanship and materials.
This coverage applies only where the reported issue arises from a product defect and not from normal wear, use, handling, accidental damage or another excluded cause.
Eligible BMAG Sleeptech products carry a twenty-year assurance that their magnetic performance will remain at 550 gauss or above from the recorded purchase date, subject to proper use, care and these Warranty Terms.
This assurance applies specifically to magnetic performance.
It does not extend the two-year workmanship and materials warranty or provide twenty-year coverage for:
- Fabric;
- Stitching;
- Fasteners;
- Surface materials;
- Appearance;
- Physical condition;
- Normal wear and tear; or
- Other non-magnetic components.
Claims under the magnetic performance assurance must be supported by reasonable grounds indicating that the product’s magnetic performance may have fallen below the assured level.
General curiosity or an unsupported request for testing will not, by itself, require Bio-Globe to conduct an assessment.
Where further assessment is reasonably warranted, Bio-Globe may require the product to be made available for verification using its own testing equipment and procedures.
Where the product is confirmed to fall below 550 gauss for reasons covered by this assurance, Bio-Globe may repair, replace or provide another appropriate resolution at its reasonable discretion.
Where a covered defect is confirmed within the applicable warranty period, Bio-Globe may, acting reasonably:
- Repair the affected product or component;
- Replace the affected product or component with the same or a reasonably equivalent item; or
- Provide another appropriate resolution.
Any repaired or replaced product or component will remain covered only for the unexpired balance of the original applicable warranty period.
Repair or replacement does not restart or extend the original warranty period.
Products or components replaced under an approved claim may become the property of Bio-Globe.
Unless Bio-Globe confirms otherwise in writing, the customer is responsible for arranging transportation of the product to and from the location specified by Bio-Globe for inspection, assessment, repair or replacement.
Transportation, delivery, collection, packing and handling charges are not included unless:
- Bio-Globe expressly agrees to cover them;
- They form part of an approved warranty resolution; or
- Applicable law requires otherwise.
Customers should not send or transport a product to Bio-Globe before receiving instructions.
- Normal wear and tear;
- Fabric wear, compression, creasing, fading, pilling or cosmetic deterioration;
- Misuse, negligence, accident or improper handling;
- Cuts, tears, burns, stains, liquid damage or damage caused by sharp objects;
- Damage caused by improper folding, storage, transportation or cleaning;
- Damage caused by excessive force, unsuitable bedding structures, animals or external equipment;
- Products altered, modified, dismantled, tampered with or repaired by an unauthorised person;
- Products whose labels, serial numbers or identification marks have been removed or altered;
- Products purchased through unauthorised or illegitimate sales channels;
- Products used for commercial hire, rental or leasing;
- Personal comfort preferences or dissatisfaction unrelated to a verified product defect;
- Reasonable variations in appearance, texture or finishing;
- Failure to follow applicable care and use instructions; or
- Issues unrelated to workmanship, materials or the magnetic performance assurance.
The customer should contact Bio-Globe or the Service Agent who assisted with the purchase and provide:
- Customer name and contact details;
- Order number, invoice or receipt where available;
- Product type, size and identification details;
- A description of the reported issue;
- Photographs or videos where reasonably requested; and
- Any other information reasonably required for assessment.
Bio-Globe may require the product to be inspected or tested before determining whether the claim falls within the warranty.
The customer must:
- Stop using the product where continued use may worsen the reported issue;
- Follow Bio-Globe’s instructions for inspection, packing or transportation;
- Avoid dismantling, altering or attempting unauthorised repairs; and
- Take reasonable care of the product while the claim is being assessed.
Bio-Globe is not responsible for additional damage caused by inadequate packing, unauthorised transportation or failure to follow reasonable instructions.
The warranty is provided to the original purchaser recorded in Bio-Globe’s verified records and is not transferable unless Bio-Globe expressly approves the transfer in writing.
Returns, exchanges, refunds and purchase cancellations are governed separately by Bio-Globe’s Return, Exchange & Refund Policy.
The existence of a warranty does not automatically create a right to a refund where repair, replacement or another appropriate resolution is available.
Bio-Globe may, at its discretion, provide assistance, discounts, replacement products, transportation support or another solution beyond the strict scope of these Warranty Terms.
Any such assistance is provided as goodwill and does not create an ongoing entitlement or establish a precedent for future claims.
No Service Agent, distributor or other person may vary these Warranty Terms or make additional binding warranty promises unless expressly authorised by Bio-Globe in writing.
Bio-Globe will determine, acting reasonably and based on the available evidence, whether a claim falls within the applicable warranty.
These Warranty Terms do not limit any rights or remedies that cannot lawfully be excluded under applicable Singapore law.
BMAG Jewelry Series Warranty Terms
These Warranty Terms apply to eligible BMAG Jewelry Series products purchased directly from Bio-Globe Singapore Private Limited (“Bio-Globe”) or through its authorised sales channels.
These Warranty Terms should be read together with Bio-Globe’s Terms & Conditions and Return, Exchange & Refund Policy.
These Warranty Terms include eligible purchases made before their publication on the website, provided the product remains within one year of its recorded purchase date and the purchase can be verified in Bio-Globe’s records.
No separate warranty registration is required where the purchase is properly recorded and verified in Bio-Globe’s system.
The warranty begins from the purchase date recorded in Bio-Globe’s verified order records.
Cash, bank-transfer and manually submitted orders must be verified as paid before warranty coverage becomes active.
Where Bio-Globe is unable to verify the purchase from its records, the customer may be required to provide an invoice, receipt, order confirmation, product identification or other reasonable proof of purchase.
Eligible BMAG Jewelry Series products are covered for one year from the recorded purchase date against verified manufacturing defects in workmanship and assembly.
Subject to inspection and verification, the warranty covers manufacturing defects affecting the product’s original workmanship or assembly, including where applicable:
- A clasp or fastening component that fails because of a manufacturing defect;
- Links or connecting components that separate because of defective assembly;
- Embedded magnets or other components that become loose or detached because of defective assembly; or
- Another structural defect confirmed by Bio-Globe to have arisen from manufacturing rather than use, wear, impact or improper handling.
A product is not considered defective merely because its appearance changes through normal use or because of reasonable variations in finish, shade, texture, fitting or manufacturing tolerance.
Where a covered manufacturing defect is confirmed within the warranty period, Bio-Globe may, acting reasonably:
- Repair the affected product where practicable;
- Replace the affected component;
- Replace the product with the same model;
- Provide a reasonably equivalent replacement where the original model is unavailable; or
- Provide another appropriate resolution.
Any repaired or replaced product or component will remain covered only for the unexpired balance of the original one-year warranty period.
Repair or replacement does not restart or extend the original warranty period.
Products or components replaced under an approved claim may become the property of Bio-Globe.
- Normal wear and tear;
- Scratches, dents, scuffing or surface marks arising from use;
- Fading, tarnishing, oxidation, discolouration or changes to surface finishing;
- Wear, fading or loss of gold, rose-gold, black or other plating or coating;
- Chipping, cracking or breakage caused by impact, dropping, crushing or excessive force;
- Stretching, bending, distortion or separation caused by force, snagging or unsuitable adjustment;
- Damage caused by exposure to chemicals, perfume, cosmetics, cleaning agents, seawater, chlorinated water, excessive moisture or unsuitable cleaning methods;
- Loss of the product or any removable component;
- Incorrect sizing, personal fit preference or change of mind;
- Damage caused by misuse, negligence, accident or failure to follow care instructions;
- Products resized, altered, modified, dismantled or repaired by an unauthorised person;
- Products whose identification or verification details have been removed or altered;
- Products purchased through unauthorised or illegitimate sales channels;
- Products used for commercial hire, rental or leasing; or
- Issues unrelated to a manufacturing defect in workmanship or assembly.
To help preserve the product, customers should:
- Avoid impact, crushing, bending and excessive force;
- Remove the product before activities likely to cause damage;
- Avoid prolonged exposure to water, seawater, chlorine, perfume, cosmetics and harsh chemicals;
- Clean the product using suitable gentle methods;
- Store it separately from sharp or abrasive objects; and
- Follow any product-specific care instructions provided by Bio-Globe.
Failure to follow reasonable care instructions may result in warranty coverage being limited or declined where the failure caused or contributed to the reported issue.
The customer should contact Bio-Globe or the Service Agent who assisted with the purchase and provide:
- Customer name and contact details;
- Order number, invoice or receipt where available;
- Product model, finish, colour and size where applicable;
- A description of the reported issue;
- Clear photographs or videos where reasonably requested; and
- Any other information reasonably required for assessment.
Bio-Globe may require the product to be returned for physical inspection before approving the claim.
Customers should not send the product to Bio-Globe before receiving inspection or return instructions.
Transportation, delivery and handling charges may be payable by the customer where:
- The claim is found not to fall within the warranty;
- The damage arose from an excluded cause;
- Special or expedited arrangements are requested; or
- The product is sent without following Bio-Globe’s instructions.
Where a covered warranty claim is approved, Bio-Globe will advise the customer of the applicable return and redelivery arrangements.
The warranty is provided to the original purchaser recorded in Bio-Globe’s verified records and is not automatically transferable.
Bio-Globe may consider a transfer request at its discretion, subject to verification of the original purchase and product condition.
Returns, exchanges, refunds and purchase cancellations are governed separately by Bio-Globe’s Return, Exchange & Refund Policy.
The warranty does not cover change of mind, incorrect selection or sizing preference unless expressly permitted under that policy or applicable law.
Bio-Globe may, at its discretion, provide repair assistance, replacement components, discounts, exchanges or another solution beyond the strict scope or period of these Warranty Terms.
Any such assistance is provided as goodwill and does not create an ongoing entitlement or establish a precedent for future claims.
No Service Agent, distributor or other person may vary these Warranty Terms or make additional binding warranty promises unless expressly authorised by Bio-Globe in writing.
Bio-Globe will determine, acting reasonably and based on the available evidence, whether a claim falls within the applicable warranty.
These Warranty Terms do not limit any rights or remedies that cannot lawfully be excluded under applicable Singapore law.
BMAG NexWrap™
BMAG NexWrap™ is an engineered knee and wrist support range designed for movement, everyday comfort and an active lifestyle. It is suitable for people looking for additional support during sports and exercise, walking, work, travel and everyday activities. NexWrap is designed to support movement without making the wearer feel unnecessarily restricted.
NexWrap Active provides the complete core support platform, including 3D Spacer Fabric, breathable air-cushioned construction, adjustable fit, lightweight comfort, quick-dry material, machine washability and a latex-free design.
NexWrap Premium includes everything in Active, with the addition of NexWrap’s functional wellness technology for those who want the enhanced version.
3D Spacer Fabric uses a dimensional structure between its outer layers, creating space for airflow while providing cushioning and structural support. In NexWrap, this helps combine breathability, comfort and support in a lightweight construction designed for movement and repeated use.
NexWrap brings together adjustable support, breathable 3D Spacer Fabric, air cushioning, lightweight construction, easy-care materials and a documented material and manufacturing basis. It is designed to provide support without relying on the heavy feel of many conventional supports.
What looks like a simple support has considerably more engineering behind it.
NexWrap is manufacturer-designed to the same underlying design and specification basis as the manufacturer’s corresponding EU Class I medical-support models. Its Spacer Fabric is also supported by ISO 10993 skin irritation and skin sensitisation evaluation, together with RoHS and REACH material testing.
These references form part of the product’s manufacturing and material substantiation.
Yes. NexWrap is designed for movement and can be used during training, walking, commuting, travel, work and other daily activities where additional knee or wrist support is desired. Its adjustable construction allows the wearer to balance support and comfort according to the activity.
Yes. NexWrap is designed for repeated daily wear and is machine washable, quick-drying and latex-free. Always follow the supplied care instructions and adjust the support so that it feels secure and comfortable without being excessively tight.
Choose Active if your priority is the complete NexWrap physical-support experience, including 3D Spacer Fabric, breathable air-cushioned construction, adjustable fit, lightweight comfort, quick-dry material and machine washability.
Choose Premium if you want everything included in Active, together with NexWrap’s additional functional wellness technology.
Neither version is intended to make the other feel incomplete. Active is the full core support platform; Premium simply adds another functional layer.
Yes. NexWrap comes with a 6-month limited warranty from the date of purchase, covering confirmed defects in materials or workmanship.
If you experience an issue during the warranty period, please contact us for an assessment. Where the issue is confirmed to be due to a material or manufacturing defect, it will be covered under the warranty.
As NexWrap is a wearable support designed for regular movement and use, the warranty does not cover normal wear and tear, material fatigue, natural ageing, damage from repeated or excessive stress, improper use or improper care.
For the best product life, please follow the recommended wearing and care instructions.
Company Transparency
Bio-Globe Singapore is independently operated and is responsible for its own business direction, company policies, customer support and service standards.
Like many companies, Bio-Globe Singapore may work with suppliers, service providers, industry bodies or business partners for product supply, servicing, education, operations or business support. However, this does not mean Bio-Globe Singapore represents, belongs to, or operates on behalf of unrelated organisations.
Any official relationship or representation should come from Bio-Globe Singapore's authorised channels. Customers who are unsure may contact us directly for clarification.
No. Bio-Globe Singapore is its own company, with its own members, values, operations and business direction.
Bio-Globe Singapore should not be confused with other companies, even if some products, industry practices or past distributor backgrounds may appear similar.
As a company that has continued to grow over the years, Bio-Globe Singapore remains focused on serving customers, supporting members and building trust through our own actions.
Bio-Globe Singapore is not a pyramid scheme.
Bio-Globe Singapore operates through a direct selling and guided customer-support model, where customers may be introduced to our wellness solutions by Bio-Globe representatives who provide product education, guidance and follow-up support.
Our focus is on real products, responsible sharing, customer care, product education, servicing support and long-term relationship building. Business Builders are expected to share products properly, follow company policies and provide accurate information to customers.
This is not designed as a shortcut or get-rich-quick arrangement. Sustainable growth should come from learning, service, trust and responsible effort.
No. Bio-Globe Singapore Pte Ltd is not Premier Pure Pte Ltd, and it is not a change of name or address from Premier Pure Pte Ltd.
Some members of Bio-Globe Singapore may have previous experience in other companies or within the direct selling industry. We do not see prior experience as something negative by itself. What matters is whether a person is willing to practise good conduct, serve customers responsibly and uphold Bio-Globe Singapore's standards.
We believe individuals should be assessed by their present conduct, values and actions, not judged solely by their past affiliations. People who are willing to learn, serve responsibly and do things properly should be given the opportunity to grow.
Accepting individuals with past industry experience does not mean Bio-Globe Singapore represents, belongs to, or operates on behalf of their former companies. Bio-Globe Singapore is independently operated, with its own company direction, members, policies, customer support and long-term responsibilities.
We understand that some people may form assumptions based on past industry experiences or what they have heard from others. However, we believe Bio-Globe Singapore should be judged by our own actions, our service standards and the trust we build with customers and members today.