Terms & Conditions
TERMS & CONDITIONS
Last Updated: June 2026
1. Introduction
Welcome to Bio-Globe Singapore Private Limited ("Bio-Globe", "we", "our", or "us").
These Terms & Conditions govern access to and use of our website, online store, products, and services, and apply to orders placed through our website unless separate written terms apply. By accessing our website, placing an order, or engaging our services, you agree to be bound by these Terms & Conditions.
If you do not agree to these Terms & Conditions, please do not use our online ordering service or place an order through our website.
2. Eligibility
By placing an order through our website, you represent and warrant that:
- You are at least 18 years old;
- The information you provide is accurate, complete, and up to date; and
- You have the legal capacity and authority to enter into a binding agreement.
3. Products and Services
Bio-Globe offers wellness-related products and services, including but not limited to:
- Water enhancement systems;
- Replacement filters and accessories;
- Wellness and sleep-related products;
- Lifestyle and wellness accessories; and
- Other products and services offered by Bio-Globe from time to time.
We make reasonable efforts to keep product descriptions, specifications, images, availability, and pricing accurate and current. However, product specifications, appearance, colour, packaging, and components may vary or be updated by manufacturers or suppliers without prior notice, provided that any variation does not materially reduce the product's intended function or quality.
Product images are for illustration purposes only. Products are offered subject to availability.
4. Orders and Acceptance
An order submitted through our website is an offer by you to purchase the selected products or services. All orders are subject to acceptance, availability, and verification by Bio-Globe.
Bio-Globe reserves the right to:
- Accept or reject an order;
- Request additional information or verification;
- Limit quantities purchased; or
- Cancel an order affected by pricing, stock, technical, system, administrative, compliance, or suspected fraud issues.
An automated order acknowledgement confirms only that we have received your order and does not constitute acceptance. Bio-Globe accepts an order when we expressly confirm acceptance in writing, issue a fulfilment or dispatch confirmation, arrange delivery or installation, or otherwise begin fulfilment, whichever occurs first.
Bio-Globe may cancel an accepted order and refund the amount paid where product availability, supplier constraints, pricing errors, regulatory requirements, operational circumstances, or other unforeseen factors prevent fulfilment. Where reasonably practicable, we will notify you promptly and offer an alternative product, revised fulfilment arrangement, or refund, as appropriate.
5. Pricing, Promotions, and Charges
All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated. Delivery, installation, transaction, or other applicable charges will be displayed at checkout or communicated before they are incurred.
Prices may be revised at any time, but changes will not affect an order already accepted by Bio-Globe, except where an obvious pricing, typographical, technical, system, or administrative error has occurred.
Where an order is affected by an error, Bio-Globe may cancel the order and refund any payment received.
Promotions, discounts, instalment plans, and special offers are subject to their respective terms and may be amended, suspended, or withdrawn at any time before an order is accepted.
6. Payment
Payment must be successfully received before an order is processed unless Bio-Globe agrees otherwise in writing.
We may offer payment methods through approved third-party payment service providers, financial institutions, payment gateways, or card issuers. Bio-Globe may refuse a transaction, request additional verification, or suspend or cancel an order where fraudulent, suspicious, or unauthorised activity is suspected.
Instalment plans, financing options, and bank programmes are subject to the eligibility criteria and terms imposed by the relevant provider. Any in-house or special payment arrangement offered by Bio-Globe is subject to separate written approval and terms.
Bio-Globe is not responsible for delays, failures, interruptions, declined transactions, processing errors, or technical issues caused by third-party payment providers, financial institutions, payment gateways, or card issuers, except to the extent caused by Bio-Globe's own breach or negligence.
7. Delivery
Unless otherwise agreed in writing, delivery is available within Singapore only. Delivery timelines are estimates and are not guaranteed.
Customers are responsible for providing accurate and complete delivery information and for ensuring that someone authorised is available to receive the order.
Where a purchase is assisted by a Bio-Globe sales representative, the customer may liaise with that representative regarding delivery arrangements and order updates. Customers may also contact Bio-Globe directly at helpdesk@bio-globe.com.sg for assistance.
Bio-Globe may use third-party delivery contractors and may reschedule delivery due to stock availability, logistics constraints, weather, public holidays, operational requirements, or circumstances beyond our reasonable control.
Where delivery cannot be completed due to customer absence, incorrect information, site access restrictions, refusal or inability to receive the order, or other customer-related circumstances, Bio-Globe may impose reasonable re-delivery, rescheduling, transport, storage, administrative, or handling charges based on prevailing rates. Applicable charges will be communicated before the rearranged delivery where reasonably practicable.
8. Self-Collection
Where self-collection is offered, collection is subject to stock availability and operational arrangements. Customers may be required to present proof of purchase and valid photo identification.
Where collection is performed by an authorised person on the customer's behalf, Bio-Globe may request written authorisation, proof of purchase, and identification for verification.
Risk of loss, theft, or damage passes to the customer when the product is released to the customer or the customer's authorised collector.
9. Installation Services
Certain products may require installation. Installation is included only where expressly stated in the product description, order confirmation, sales documentation, or written agreement.
For Biolytes water enhancement systems, free basic installation, where applicable, covers installation within 1.5 metres of a suitable power point and up to 3 metres of water tubing from a suitable water supply source.
Customers must ensure:
- Safe and reasonable access to the premises;
- Suitable site and installation conditions;
- Availability of required utilities and infrastructure; and
- Compliance with site preparation requirements communicated by Bio-Globe.
Additional work outside the basic or standard installation scope may be chargeable at prevailing rates. This may include additional piping, fittings, tubing, drilling, relocation of existing fixtures, electrical work, site rectification, multiple visits, concealment work, or special access requirements.
Bio-Globe will advise the customer of additional charges before proceeding where reasonably practicable. If an appointment is missed, cancelled, or rescheduled due to customer unavailability, unsuitable site conditions, or access issues, reasonable rescheduling, transport, administrative, or handling charges may apply.
10. Product Ownership and Risk
Ownership of products remains with Bio-Globe until full payment has been received.
For products installed by Bio-Globe or its authorised service provider, risk of loss or damage passes to the customer upon completion of installation. For all other products, risk passes upon delivery or self-collection, as applicable. This does not affect responsibility for loss or damage caused by Bio-Globe or its authorised service provider during installation or handling.
11. Returns, Refunds, Exchanges, and Cancellations
Returns, refunds, exchanges, and order cancellations are governed by Bio-Globe's Return, Exchange & Refund Policy published on our website, together with any product-specific terms and applicable law. The Return, Exchange & Refund Policy forms part of these Terms & Conditions.
12. Warranty
Products sold by Bio-Globe may be covered by manufacturer, supplier, or Bio-Globe warranties. The coverage period, scope, conditions, and exclusions depend on the product and the warranty information provided at the time of purchase.
Warranty claims are subject to inspection and verification by Bio-Globe and/or the relevant manufacturer or supplier. Normal wear and tear, misuse, negligence, accidental damage, improper installation not performed or authorised by Bio-Globe, unauthorised modifications, unauthorised repairs, and use contrary to product instructions are generally excluded.
For applicable products, including water enhancement systems and related equipment, warranty coverage is conditional upon the customer following Bio-Globe's recommended servicing, maintenance, inspection, and filter replacement schedules. Failure to do so may result in warranty coverage being suspended, limited, or voided.
Warranty coverage may also be suspended, limited, or voided where servicing, repairs, modifications, system installation, or replacement parts are carried out by unauthorised third parties.
Bio-Globe may determine, acting reasonably, whether a claim falls within the applicable warranty coverage and may request service records, maintenance records, photographs, inspection reports, invoices, or other relevant supporting documents.
13. Sales Representatives
Bio-Globe sales representatives may assist customers with product information, order placement, delivery coordination, and customer support. Unless expressly authorised by Bio-Globe in writing, a sales representative is not authorised to vary these Terms & Conditions or make binding promises, guarantees, refunds, discounts, delivery commitments, medical claims, or other commitments on Bio-Globe's behalf.
Any variation or special arrangement is binding on Bio-Globe only when confirmed by Bio-Globe in writing.
14. Intellectual Property
All content on our website, including text, graphics, logos, images, videos, product descriptions, designs, trademarks, and other materials, is owned by or licensed to Bio-Globe and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, displayed, or otherwise used without Bio-Globe's prior written consent, except for personal, non-commercial use permitted by law.
15. Medical and Wellness Disclaimer
Bio-Globe products, services, information, demonstrations, and educational materials are intended for wellness, lifestyle, hydration, sleep wellness, and general informational purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder, and do not replace professional medical advice, diagnosis, or treatment.
Customers should consult an appropriately qualified healthcare professional regarding medical concerns, existing conditions, medications, or treatment decisions.
16. Website Information Disclaimer
Information on our website is provided in good faith for general informational purposes. Bio-Globe makes reasonable efforts to keep information accurate and current but does not guarantee that all content is complete, error-free, or suitable for every individual or purpose.
Customers should review product information carefully and seek appropriate professional advice before making purchasing, installation, or wellness-related decisions.
17. Privacy and Personal Data
Bio-Globe collects, uses, discloses, and protects personal data in accordance with our Privacy Policy published on our website and applicable law. The Privacy Policy forms part of these Terms & Conditions.
Personal data may be shared with payment providers, delivery contractors, installers, service providers, professional advisers, regulators, or other parties where reasonably necessary to process orders, provide services, comply with law, or protect legitimate interests, subject to appropriate safeguards.
18. Electronic Communications
By placing an order, submitting an enquiry, requesting installation or servicing, registering a warranty, or otherwise engaging with Bio-Globe, customers agree that Bio-Globe may contact them by telephone, SMS, WhatsApp, email, or other reasonable channels for order fulfilment, payment administration, delivery, installation, servicing, maintenance, warranty, safety notices, and customer support.
Marketing or promotional communications will be sent only where consent has been obtained or where otherwise permitted by law. Customers may opt out of marketing communications at any time, but Bio-Globe may continue to send service-related or transactional communications that are necessary to fulfil an order, administer a warranty, maintain product safety, or respond to a customer request.
19. Servicing and Installation Records
Bio-Globe may maintain servicing, installation, maintenance, warranty, and customer support records for operational, safety, quality assurance, warranty administration, and customer service purposes.
Where reasonably necessary, Bio-Globe and its authorised representatives may take photographs before, during, or after installation, servicing, maintenance, repair, or warranty-related visits for documentation, verification, safety, quality assurance, and record-keeping, in accordance with our Privacy Policy and applicable law.
Bio-Globe may provide servicing, maintenance, inspection, and filter replacement reminders as a customer service initiative. Such reminders are provided on a best-effort basis and do not relieve customers of responsibility for maintaining their products in accordance with Bio-Globe's recommendations.
20. Limitation of Liability
To the fullest extent permitted by law, Bio-Globe is not liable for indirect, incidental, special, consequential, punitive, or purely economic loss arising from the use of our website, products, services, or information.
Subject to applicable law, Bio-Globe's maximum aggregate liability arising from a product or service will not exceed the amount paid by the customer for that product or service.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
21. Indemnity
To the extent permitted by law, customers agree to indemnify Bio-Globe against losses, liabilities, damages, costs, and reasonable expenses incurred as a direct result of the customer's material breach of these Terms & Conditions, unlawful conduct, or misuse of a product or the website, except to the extent caused by Bio-Globe's own breach, negligence, or wrongful act.
22. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services for payments, delivery, communications, or other functions. Bio-Globe does not control and is not responsible for third-party content, availability, privacy practices, or independent acts or omissions, except where liability cannot lawfully be excluded.
23. Force Majeure
Bio-Globe is not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, epidemics or pandemics, government action, labour disputes, supplier or supply-chain disruption, transportation delay, utility failure, telecommunications failure, or failure of essential third-party systems.
Where such circumstances materially affect fulfilment, Bio-Globe may suspend, reschedule, modify, or cancel the affected order or service and will provide an appropriate refund for any unfulfilled portion where required.
24. Waiver
A failure or delay by Bio-Globe to enforce any provision of these Terms & Conditions does not constitute a waiver of that provision or any other right or remedy.
25. Entire Agreement
These Terms & Conditions, together with the applicable order details, Privacy Policy, Return, Exchange & Refund Policy, product-specific warranty terms, and any separate written agreement, constitute the agreement between Bio-Globe and the customer for the relevant website purchase and supersede prior discussions, representations, or understandings relating to that purchase.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation or limits rights that cannot lawfully be excluded.
26. Rights of Third Parties
Unless these Terms & Conditions expressly state otherwise, a person who is not a party to the agreement has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of the agreement.
27. Amendments
Bio-Globe may amend these Terms & Conditions by publishing an updated version on our website. Changes take effect from the stated effective date and apply prospectively.
An order already accepted by Bio-Globe remains governed by the version in force when the order was accepted, unless a change is required by law or agreed with the customer.
28. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will continue in full force and effect.
29. Consumer Statutory Rights
Nothing in these Terms & Conditions excludes, restricts, or modifies any right, remedy, guarantee, cancellation right, or cooling-off right that cannot lawfully be excluded or restricted under applicable Singapore law.
30. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of the Republic of Singapore. Subject to any mandatory rights or forum available under applicable law, disputes arising from or relating to these Terms & Conditions are subject to the jurisdiction of the Singapore courts.
Contact Us
Bio-Globe Singapore Private Limited
UEN: 201608102M
114 Lavender Street
#02-50 CT Hub 2
Singapore 338729
Email: helpdesk@bio-globe.com.sg
Website: https://www.bio-globe.com.sg